Technology Services

Frequently Asked Questions

Windows PC FAQs | Macintosh FAQs

• Who Do I Contact For Tech Support?

Accounts

• New or Existing Computer Accounts
• Changing Your Password

Backup

• WCE Backup Information
• Other Backup Methods
• Are your files REALLY getting backed up?

Blackboard

• WWU Blackboard resources

Conference Rooms

• Miller Hall 158 and 258 conference room instructions

Classroom Media Support

• Online classroom media orientation

Help with Technical Assistance

• Technical assistance for WCE faculty and staff
• Technical assistance for WWU faculty, staff, and students

Microsoft Office Suite

• Office Help and How-to

Network Resources

• Network Access (Wired and Wireless)
• Connecting to the WWU Network from Off-Campus
  • WWU Virtual Private Network (VPN)
• Connecting to your Office Computer from Off-Campus

New WCE Faculty and Staff

• New Faculty and Staff Orientation to WCE Technology

Outlook Email

• Adding a Personal Folder
• Reducing Mailbox Size
• Viewing Other Calendars

Security

• Data security and WWU computer use

SMART Boards

• SMART Board Overview

Video

• How do I use the Polycom video conferencing system?
• What video resources are available at WWU?

Virus, Spyware and Phishing Protection

• How do I protect my computer from Viruses?
• What can I do to avoid spyware?
• What is phishing and how can I avoid it?

Web

• How to edit Woodring Web pages
• How to create a Faculty or Staff Web page
  • using Dreamweaver
  • using SharePoint Designer

Have additional questions? Please fill out a Service Request and we will do our best to answer it.

 

Fostering Community Relationships and a Culture of Learning that
Advance Knowledge, Embrace Diversity, and Promote Social Justice